We take your privacy seriously, plain and simple
Last updated: October 31, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But here at Runeborn Continuum, we're committed to being upfront about how we handle your info. We've tried to make this as straightforward as possible, cutting through the usual legal jargon where we can.
When you book a stay with us or just browse our site, we collect a few different types of info:
We're not in the business of collecting more than we need. Everything we gather has a purpose - whether that's completing your booking, improving your experience, or keeping our systems secure.
Your info isn't just sitting in a database somewhere - we actively use it to make your stay better. Here's the breakdown:
Processing your reservation, sending confirmations, handling check-in and check-out. Pretty standard hotel stuff.
Answering your questions, sending booking updates, letting you know about special offers if you've opted in.
Remembering your preferences for future visits, tailoring recommendations based on what you're into.
Analyzing trends to improve our services, fixing issues, making the website better based on how people use it.
We also use your info for legal compliance and fraud prevention - gotta keep things secure for everyone.
Yeah, we use cookies - but not the delicious kind from our artisan kitchen (though those are available too). Here's what's happening behind the scenes:
These are non-negotiable. They keep the site functioning properly, remember what's in your booking cart, and maintain your session. Without 'em, the site just wouldn't work right.
These help us understand which pages are popular, where people are getting stuck, and how we can make the experience smoother. They're anonymous - we can't identify you personally from this data.
If you've agreed to marketing communications, these cookies help us show you relevant offers and remember your preferences. You can opt out anytime through your browser settings or by contacting us.
We're not in the business of selling your info to random companies. That said, we do share data with certain trusted partners - but only when necessary:
Everyone we work with is held to the same privacy standards we follow. We vet our partners carefully and make sure they're handling your data responsibly.
You're in control here. Under Canadian privacy law (PIPEDA) and other applicable regulations, you've got several rights:
Request a copy of all the personal info we've got on file about you. We'll get it to you within 30 days.
If something's wrong or outdated, let us know and we'll fix it ASAP.
Want us to delete your data? We'll do it, unless we're legally required to keep certain records (like for accounting purposes).
Unsubscribe from promotional emails anytime by clicking the link at the bottom of any message, or just shoot us an email.
Get your data in a commonly used format so you can transfer it elsewhere if you want.
To exercise any of these rights, just reach out to us at reservations@runeborncontinuum.info or call (604) 555-7863. We'll verify your identity and get things sorted out.
Security's not just an afterthought for us - it's baked into everything we do. Here's how we keep your data safe:
That said, no system's 100% foolproof. We do everything we can to protect your info, but if there's ever a breach, we'll let you know promptly and work with you to minimize any impact.
Our services are geared toward adults, and we don't knowingly collect personal information from anyone under 18 without parental consent.
If you're booking for a family stay that includes kids, we'll only collect what's necessary for the reservation - typically just names and ages for room assignments and any special accommodations.
Parents or guardians who discover we've inadvertently collected info about their child should contact us immediately, and we'll delete it as soon as possible.
We're located in Canada, but we welcome guests from all over the world. If you're booking from outside Canada, here's what you should know:
Your information will be processed and stored in Canada, which has strong privacy protections under PIPEDA. If we ever need to transfer data internationally (say, to service providers in other countries), we make sure there are appropriate safeguards in place.
For guests from the EU or UK, we recognize your rights under GDPR. For California residents, we respect your rights under CCPA. Basically, we aim to meet or exceed privacy standards regardless of where you're coming from.
Things change - laws evolve, our services expand, and we're always looking for ways to improve. We might update this privacy policy from time to time to reflect those changes.
When we make significant changes, we'll let you know by posting a notice on our website or sending you an email if you're a registered guest. The "last updated" date at the top of this page will always reflect the most recent version.
We'd encourage you to check back periodically, especially if it's been a while since you've visited. Continuing to use our services after we've posted changes means you're cool with the updated policy.
If you've got questions, concerns, or just want clarification on something in this policy, we're here to help. Seriously - don't hesitate to reach out.
1247 Mystic Ridge Boulevard
Whistler, BC V8E 0X9
Canada
We'll do our best to respond within 48 hours during business days.